{"id":8827,"date":"2026-03-02T16:15:52","date_gmt":"2026-03-02T22:15:52","guid":{"rendered":"https:\/\/westplexnews.com\/index.php\/2026\/03\/02\/missouri-lawmakers-told-cost-is-unknown-to-fix-problem-plagued-financial-system\/"},"modified":"2026-03-02T16:15:52","modified_gmt":"2026-03-02T22:15:52","slug":"missouri-lawmakers-told-cost-is-unknown-to-fix-problem-plagued-financial-system","status":"publish","type":"post","link":"https:\/\/westplexnews.com\/index.php\/2026\/03\/02\/missouri-lawmakers-told-cost-is-unknown-to-fix-problem-plagued-financial-system\/","title":{"rendered":"Missouri lawmakers told cost is unknown to fix problem-plagued financial system\u00a0"},"content":{"rendered":"
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\n

State Rep. John Voss, center, presides over a hearing Monday on state information technology costs and organization. Voss, R-Cape Girardeau, chairs the House Subcommittee on Appropriations – General Administration (Rudi Keller\/Missouri Independent).<\/p>\n<\/figcaption><\/figure>\n

A Missouri state accounting system that was supposed to integrate all state financial operations on one platform is late and over budget \u2014 and the program\u2019s top executive can\u2019t say when it will be working or how much more it will cost.<\/span><\/p>\n

The <\/span>Missouri Vital Enterprise Resource System<\/span><\/a>, or MOVERS, has been <\/span>criticized heavily by lawmakers<\/span><\/a> since the first phase was activated in the summer of 2024. The state has spent about $110 million of the $250 million allocated for the project. After seeing the implementation problems outlined in a report from <\/span>Guidehouse<\/span><\/a>, a technology consultant, two additional phased implementations have been put on hold.<\/span><\/p>\n

During a hearing Monday of the House Subcommittee on Appropriations \u2013 General Administration, interim program executive Anna Hui said the pause is so a state team, working with software developer Oracle, could reset what can be expected from the new system.<\/span><\/p>\n

\u201cThe pause offered us that opportunity to think through that,\u201d said Hui, who is spearheading the project while retaining her permanent post as director of the Department of Labor and Industrial Relations.<\/span><\/p>\n

\u201cWill it cost more money and more time and more people?\u201d Hui said. \u201cI think it will.\u201d<\/span><\/p>\n

State Rep. John Voss, chairman of the subcommittee, asked if she thought continuing would be better than starting over.<\/span><\/p>\n

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Anna Hui, left, director of the Department of Labor and Industrial Relations and interim program executive of the MOVERS financial system, testifies Monday to the House Subcommittee on Appropriations \u2013 General Administration, alongside Paula Peters, MOVERS program director (Rudi Keller\/Missouri Independent).<\/em><\/figcaption><\/figure>\n

\u201cIs it fair to say, in your heart of hearts, that you absolutely believe we should continue to invest in the MOVERS program?\u201d Voss asked.<\/span><\/p>\n

\u201cI do,\u201d Hui said.<\/span><\/p>\n

\u201cBoth as a taxpayer and as a leader of our state?\u201d Voss continued.<\/span><\/p>\n

\u201cI do,\u201d she replied.<\/span><\/p>\n

Voss told her he agreed, if only because starting over would not reduce the overall expense.<\/span><\/p>\n

\u201cIs it over budget and off schedule? It is,\u201d Voss said in an interview after the hearing. \u201cThat alone is frustrating. But I\u2019m certainly not close enough to really dig in and understand the details to where I could provide my own spin or my own bias on where they should be.\u201d<\/span><\/p>\n

Missouri began looking for a new state accounting system in 2018. The existing systems were obsolete, based on mainframe computers using applications that few programmers were competent to update and unable to efficiently communicate across systems.<\/span><\/p>\n

The state hired Accenture to make software from Oracle usable to track spending, handle payroll accounts and purchasing and to allow better financial planning across state government.<\/span><\/p>\n

\u201cIt touches upon pretty much every aspect of how state government delivers services, from the intake of revenues to the ability to pay our bills and make sure that benefits go out to individuals to making sure our own people are paid at the end of the day,\u201d Hui said as she described the capabilities the system is supposed to have.<\/span><\/p>\n

During the 2025 legislative session, when the first phase was supposed to help lawmakers as they modified the budget, the problems became clear. And while Voss is ready to give it more time, patience has run out for at least some lawmakers.<\/span><\/p>\n

Last week, when Republican state Sen. Lincoln Hough of Springfield presented an alternative budget plan, <\/span>he cut $56 million<\/span><\/a> for next year\u2019s payment for the MOVERS system. The state should stop paying, Hough said, until the system shows it is capable of performing its designed functions.<\/span><\/p>\n

\u201cI would never keep throwing money at something that isn\u2019t working,\u201d Hough said.<\/span><\/p>\n

And state Sen. Maggie Nurrenbern, a Kansas City Democrat who serves on the Senate Appropriations Committee, said she agreed that MOVERS was not functioning properly.<\/span><\/p>\n

\u201cThese so-called upgrades have really caused a lot of headaches for the folks that are just trying to do their jobs every day, just tons and tons of headaches,\u201d Nurrenbern said.<\/span><\/p>\n

Missouri has received costly lessons when it has tried not paying technology firms when it is dissatisfied with the results. Last year, the Missouri Supreme Court refused to hear an <\/span>appeal of a $23 million<\/span><\/a> award for a Department of Social Services contractor fired in 2016. As a result, the state was forced to pay the award, plus 9% interest dating to May 2015, for a total of more than $40 million.<\/span><\/p>\n

During Monday\u2019s committee hearing, lawmakers wanted assurance that Oracle was working to make its products usable by the state and that the potential cost would be estimated soon. The company\u2019s No. 2 executive is working closely to help guide updates, Hui said.<\/span><\/p>\n

The process of revising expectations for the system\u2019s capabilities will be ready by the middle of the month, Hui said.<\/span><\/p>\n

\u201cWe anticipate having quite a few details ready before the passage of the budget bills this year,\u201d Hui said.<\/span><\/p>\n

Changes to the information technology marketplace mean Missouri will have to pay to keep the portions of the system currently in use, for appropriations and purchasing, functional, Hui said. The state is leasing, not buying the systems, and must maintain its subscription payments for updates.<\/span><\/p>\n

\u201cThis is a very expensive paperweight,\u201d she said, \u201cif you do not accept the updates that come with it.\u201d<\/span><\/p>\n

\"\"
Tara Dampf, left, deputy chief information officer of the Missouri Information Technology Services Division, testifies Monday during a hearing on state IT programs and costs. Dampf was joined by John Laurent, division CIO. (Rudi Keller\/Missouri Independent)<\/figcaption><\/figure>\n

<\/strong><\/p>\n

Artificial intelligence<\/h4>\n

\t<\/p>\n

Before digging into the problems of the MOVERS project, the committee received an update on how the state is adapting artificial intelligence and other computing advances into its systems for operating the state.<\/span><\/p>\n

The state began consolidating computing systems into a central division in 2007 and every state department except the departments of conservation and transportation are now served by the Information Technology Services Division of the Office of Administration.<\/span><\/p>\n

In January, Gov. Mike Kehoe issued two executive orders, one to \u201c<\/span>investigate, review, and develop<\/span><\/a> a strategic framework for the safe and effective integration of artificial intelligence within state government operations\u201d and the other to <\/span>examine state operations<\/span><\/a> to \u201cpromote efficiency, accountability, and transparency through the elimination of outdated, unnecessary, and costly state programs and practices.\u201d<\/span><\/p>\n

Artificial intelligence holds great promise for speeding routine work and allowing state employees to work on more complicated questions, said Tim Marczewski, director of AI and Innovation for the IT division.<\/span><\/p>\n

A pilot program used a chatbot as an assistant to human resources workers answering questions about benefits and other employment policies, he said. Without the assistant, the average response time was 45 minutes for finding answers and forms and getting them to the employee.<\/span><\/p>\n

The chatbot cut that time down to two minutes, he said.<\/span><\/p>\n

\u201cWhen you average that out, it comes to like 80 hours a day saved over 17 people,\u201d Marczewski said.<\/span><\/p>\n

Missouri started a major upgrade to its aging computing systems in 2020, Tara Dampf, deputy chief information officer, told the committee. The initial consolidation in 2007 capped the state\u2019s annual cost at about $125 million a year but the need for upgrades has been pushing costs up.\u00a0<\/span><\/p>\n

The state is now spending about $300 million a year on IT systems and it will cost an estimated $345 million a year to continue the updates, material given to the committee show.<\/span><\/p>\n

Four of the state systems being replaced, called \u201clegacy\u201d systems, are based on computer languages like COBOL and have been in use for 25 years or more.<\/span><\/p>\n

State Rep. Louis Riggs, a Republican from Hannibal, said Kehoe, when he was lieutenant governor, explained the issues facing state agencies. The Department of Revenue system, Kehoe told him, was based on COBOL programs, Riggs said.<\/span><\/p>\n

\u201cHe said at the time that there were like four people left in the state who could actually make it work, and one of them died,\u201d Riggs said. \u201cSo I\u2019m just wondering, do we have a little deeper bench now for that backbone, or are we still hanging by a thread?\u201d<\/span><\/p>\n

John Laurent, chief of the IT division within Missouri\u2019s Office of Administration, said the state can call on about a dozen programmers who have the skills to keep legacy systems running. The goal, he said, is to replace all the legacy systems.<\/span><\/p>\n

\u201cIs there a timeline for any of these retirements so we can throw a party?\u201d asked Riggs.<\/span><\/p>\n

\u201cThey deserve it, for sure,\u201d Laurent replied.<\/span><\/p>\n

Artificial intelligence can be part of maintaining legacy systems until they are replaced as well as helping speed work on the new systems, Marczewski said.<\/span><\/p>\n

\u201cWe\u2019re approaching it with cautious optimism, and it can help us with that technical deficit,\u201d he said.<\/span><\/p>\n

AI is not ready to replace state workers processing benefits claims and other routine work, Marczewski said.<\/span><\/p>\n

Voss agreed, and said he sees AI as a tool to help, not supplant, state employees..<\/span><\/p>\n

\u201cMost of our team members today are not going to be replaced with a computer,\u201d Voss said, \u201cbut we\u2019re going to offer them increased tools where they can be much more effective at how they do their job.\u201d<\/span><\/p>","protected":false},"excerpt":{"rendered":"

State Rep. John Voss, center, presides over a hearing Monday on state information technology costs and organization. Voss, R-Cape Girardeau, chairs the House Subcommittee on Appropriations – General Administration (Rudi Keller\/Missouri Independent). A Missouri state accounting system that was supposed to integrate all state financial operations on one platform is late and over budget \u2014…<\/p>\n","protected":false},"author":2,"featured_media":8828,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\nMissouri lawmakers told cost is unknown to fix problem-plagued financial system\u00a0 - WestplexNews.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/westplexnews.com\/index.php\/2026\/03\/02\/missouri-lawmakers-told-cost-is-unknown-to-fix-problem-plagued-financial-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missouri lawmakers told cost is unknown to fix problem-plagued financial system\u00a0 - WestplexNews.com\" \/>\n<meta property=\"og:description\" content=\"State Rep. 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John Voss, center, presides over a hearing Monday on state information technology costs and organization. Voss, R-Cape Girardeau, chairs the House Subcommittee on Appropriations – General Administration (Rudi Keller\/Missouri Independent). 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